I have not received my payment, can you explain why?

First, please ensure your information under the “My Account” menu is correct and up to date.

If your information is incorrect, please correct it and notify us so we can trace the payment and correct the situation for you.

If your information is correct, please notify us so we can trace the payment.

We process thousands of payments every month so we ensure this process is as smooth as possible. If you have any issues, we will do our best to correct them ASAP.